One Day Shipping
SHIPPING & RETURNS
Shipping
Italy
| Shipping Method | Cost | Delivery Days |
|
|
Free for orders over 175€ or 15€ for orders under 175€ |
1/2 Days |
|
Normal Shipping |
Free for orders over €175 €8 for orders under €175 |
3-5 Days |
Europe
| Shipping Method | Cost | Delivery Days |
|
One Day Shipping |
Free for orders over 175€ or 15€ for orders under 175€ |
1/2 Days |
UK
| Shipping Method | Cost | Delivery Days |
|
One Day Shipping |
Free for orders over 175€ or 15€ for orders under 175€ |
1/2 Days |
USA
| Shipping Method | Cost | Delivery Days |
|
One Day Shipping |
Free for orders over 175€ or 15€ for orders under 175€ |
1/3 Days |
Other Internationals
| Shipping Method | Cost | Delivery Days |
|
One Day Shipping |
Free for orders over 175€ or 15€ for orders under 175€ |
3/5 Days |
Returns
HOW TO RETURN
We have a 30 days guarantee return policy
We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.
To return an item please send an e-mail to info@fersera with your order number and the reason in the heading
RETURN FAQS
EXCHANGES
Please note, we no longer accept exchanges,
If you have any questions please Contact Us
RECEIVING YOUR REFUND
We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.
Please note shipping costs are not refundable.
WHAT CAN I RETURN?
Everyone can change his mind, we know that, and we will provide the best return experience.
but there are some rules to follow. We can only accept returns on items if they are sent back unworn and in their original packaging.
We are unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
FAULTY ITEMS
We are deeply sorry if you have experienced any fault with your Fersera jewellery and we sincerely apologise.
Our Customer Service Team will be happy to assist, please Contact Us before returning the items so our team can advise you of next steps for a refound or a replacement.
THE FUTURE ROCKS
EXCLUSIVE POP-UP at K11 MUSEA
18 Salisbury Road, Tsim Sha Tsui,
Kowloon, Hong Kong.
Come to see our collections.
Kiosk LA111
OPENING HOUR:
11 AM - 9 PM DAILY
VOIS
ADDRESS:
CHISINAU, STR. PUSKIN 30,
MOLDOVA