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Informativa sui rimborsi


Guarantees and methods of assistance

11.1. The Supplier is liable for any lack of conformity that occurs within 2 years from the delivery of the goods.

 11.2. For the purposes of this contract it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist:

 a) they are suitable for the use for which goods of the same type are normally used;

b) comply with the description made by the Seller;

c) present the usual quality and performance of a good of the same type taking into account the nature of the good and, where applicable, public statements on the specific characteristics of the goods made in this regard by the Seller, the manufacturer or his agent or representative, in particular in advertising or on labeling;

11.3. The Buyer loses all rights if he does not report the lack of conformity to the Seller within 2 months from the date on which the defect was discovered.

11.4. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.

11.5. In the event of a lack of conformity, the Purchaser may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.

11.6. The request must be sent in writing, by registered letter with return receipt, to the Supplier, who will indicate his willingness to proceed with the request, or the reasons that prevent him from doing so, within 7 working days of receipt. In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.

11.7. If the repair and replacement are impossible or excessively expensive, or the Supplier has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the Purchaser must send his request to the Supplier, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within 7 working days of receipt.

11.8. In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the Buyer's responsibility to indicate how to re-credit the sums previously paid to the Supplier.


Art. 12 Obligations of the Buyer

12.1. The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.

12.2. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.

Art. 13 Right of withdrawal

13.1. In any case, the Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good.

 13.2. If the Buyer decides to exercise the right of withdrawal, he must notify the Seller FERSERA SRLs based in 52100 Arezzo Via del Trionfo 92 PI 02431630512 pec  

13.3. The return of the goods must in any case take place at the latest within 30 (thirty) days from the date of receipt of the goods for deliveries in Italy and countries of the European Community, 45 (forty-five) days from the date of receipt of the goods for non-EU countries. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact, in the original packaging and, in any case, in a normal state of conservation. 

13.4. The Purchaser cannot exercise this right of withdrawal for sealed and / or customized products, which have been opened by the same and in any other case provided for by art. 55 of the Consumer Code.

13.5. The Supplier will refund the entire amount paid by the Buyer within 30 (thirty) days of receipt of the goods. 

Art. 14 Causes of termination

14.1. The obligations assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Supplier in point 6, are essential, so that, by express agreement, the non-fulfillment of only one of these obligations, if not determined by unforeseeable circumstances or force majeure, will result in the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial decision.

Art. 15 Protection of confidentiality and treatment of the data of the consumer Purchaser

For the purposes set out in the EU Regulation no. 679/2016 concerning the protection of individuals with regard to the processing of personal data, that the processing of personal data provided by you to PRONTO MANIFATTURA SRL , will be processed in compliance with the legislation provided for in the aforementioned regulation in compliance with the consequent rights and obligations :

15.1. Data processed, purposes and legal bases of the processing

The processing is aimed solely at the correct and complete execution of the assignment received

15.2 Processing methods 

The treatment is carried out through operations carried out with or without the aid of electronic tools and consists in the collection, registration, organization, conservation, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction. some data.

15.3 Provision of data and refusal

The provision of common and / or sensitive personal data is necessary for the purpose of carrying out the activity referred to in point a) and the refusal by the interested party to provide personal data makes it impossible to carry out the activity referred to in point a)

15.4 Communication of data

Personal data may only be disclosed to the persons in charge of processing and may be communicated for the purposes referred to in point a) to external collaborators, professionals and in general to all subjects whose communication is necessary for the correct performance of the assignment. and for the purposes referred to in point a). Personal data are not subject to disclosure

15.5 data transfer abroad

Personal data are not subject to transfer

With exclusive reference to the data collected through the Shopify e-commerce platform, personal data is controlled by the Irish affiliate Shopify Ltd. The sharing of Personal Information may be carried out at other Shopify offices and service providers that may be located in other regions, including Canada and United States (specifically: when personal information is sent outside Europe, European legislation is observed; when personal information is sent to Canada, Canadian legislation is observed; when data is sent outside Canada, the information is protected by constraints contracts comparable to those provided for in the standard contractual clauses downloadable from

15.6. data retention times 

The data is kept for the time strictly necessary to manage the purposes for which the data are collected in compliance with current regulations and legal obligations. 

15.7 Data Controller

The data controller is FERSERA SRLs based in 52100 Arezzo Via del Trionfo 92 PI 02431630512 pec which guarantees compliance with the regulations on the protection of personal data  

15.8 Subjects authorized to process, responsible and communicate data The processing of the data collected is carried out by internal staff of FERSERA SRLs for this purpose identified and authorized the processing according to specific instructions given in compliance with current legislation. 

The data collected, if it is necessary or instrumental for the execution of the aforementioned purposes, may be processed by third parties appointed as external data processors, or, depending on the case, communicated to them as autonomous owners, and precisely persons, companies, associations or professional firms that provide assistance and consultancy to our Company.

15.9 Rights of the interested party 

The interested party has the right at any time:

- access, rectification, cancellation, limitation and opposition to the processing of data

- to obtain without hindrance from the data controller the data in a structured format of common use and readable by an automatic device to transmit them to another data controller

- to revoke the consent to the treatment without prejudice to the lawfulness of the treatment based on the consent acquired before the revocation

- lodge a complaint with the Guarantor for the Protection of Personal Data

The exercise of the aforementioned rights can be exercised by written communication to be sent by certified e-mail to the or by registered letter to the address FVL sas di Fieni Luca & C. with registered office in Marciano della Chiana Via Cassia 139 52047 Cesa

Art. 16 Communications and complaints

16.1. The exercise of the aforementioned rights can be exercised by written communication to be sent by certified e- mail to or registered letter to FERSERA SRLs based in 52100 Arezzo Via del Trionfo 92 PI 02431630512.

Art. 17 Applicable law and referral

17.1. This contract is regulated by the Italian law.

17.2. Although not expressly provided for here, the laws applicable to the relationships and cases envisaged in this contract are valid

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